Mira en la seccion de contacto, si que tienen atencion en español.
Respecto a lo de los pagos contrareembolso mira en "terms and conditions"
"HOW TO PAY
By credit card, bank transfer in advance or
cash-on-delivery."
Si que se puede contrareembolso.
Garantias, un poquito mas abajo
"WHAT TO DO IF SOMETHING DOESN'T WORK
We offer 2 years of warranty on all musical instruments and equipment (software is exempted). If something happens to the purchased product within this period, please return the faulty product, together with a copy of the invoice and a defect description, to:
Grossmarkt
Marktstr. 10
DE-50968 Köln
Germany
(+49) 221 / 925 791-980
We will repair the product and send it back to you at our expense. If you are not satisfied with the ordered product, you can send it back for refund within 14 days after having received it.
Within the guarantee period (24 months) all repairs will be conducted free of charge and the goods returned to you freight free.
CONDITIONS OF WARRANTY LIABILITY
A minimum warranty period of
24 months is given on all new merchandise in case no further warranty period is offered.
We undertake no warranty liability for used items unless given, in writing, in the contract of sale.
Any warranty given on used items is restricted solely to spare parts and does not cover any incurred labour charges!
Warranty claims based on obvious defects to new merchandise and to repair commissions become invalid unless a written complaint is made within one week of receiving the merchandise.
Should a defect occur during the warranty period the customer is entitled to demand that this be corrected free of charge.
In the event that three attempts to correct the defect fail we reserve the right to choose either to replace the item, reduce the sale price or exchange the item.
Claims for damages arising from delay, inability to fulfill a service, violation of contractual or legal obligations, debts at the closure of contract and further non contractual obligations are not possible unless it be proven to have been caused by willfullness or gross negligence on our part."
En resumen 24 meses de garantia y si hal algo jodio lo envias y t lo devuelven pagando ellos los portes, los portes de enviarlo tu debes pagarlos tu no me queda claro.
Aer si nos miramos las webs colega
Respecto a la fiabilidad no te puedo decir nada, ya que no les he comprao na pero parecen bastante serios.
Salu2
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